Privacy Policy

Effective Date: April 2026

AxisTrade International ("we", "our", or "us") operates the website axistrade.in. We are committed to protecting the privacy and security of our retail customers, wholesale partners, and website visitors. This policy outlines how we collect, use, and protect your data in compliance with the Digital Personal Data Protection Act (DPDPA), 2023 of India, and applicable international privacy standards.

1. Information We Collect

To facilitate domestic and international trade, we collect the following information:

• Personal Details: Name, billing address, shipping address, email address, and phone number.
• Commercial Information: Business names, GST/Tax IDs (for B2B clients), and transaction histories.
• Automated Data: IP addresses, browser types, and navigation data collected through cookies to enhance your shopping experience.

2. Use of Information

We use your collected data exclusively to:

• Fulfill retail orders, generate commercial invoices, and process bulk wholesale shipments.
• Provide accurate shipping tracking and customer service support.
• Comply with international export regulations, customs requirements, and domestic tax laws.
• Prevent fraudulent transactions and secure our platform.

3. Information Sharing

We do not sell, rent, or trade your personal information. Data is shared strictly with authorized third-party service providers (such as logistics carriers, shipping integrators, and secure payment gateways) to complete your transactions. We may also disclose data if required by law to comply with customs and public authorities.

4. Data Security

Your data is protected using industry-standard physical, electronic, and administrative safeguards, including SSL encryption for data transmission. We restrict access to your personal information to employees and service providers who require it to perform their duties.

5. Your Rights

You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your data (subject to legal retention requirements for commercial trade).

6. Grievance Officer

In accordance with the Information Technology Act and the DPDPA 2023, the details of our Grievance Officer are provided below for any privacy-related concerns:

Grievance Redressal Cell
AxisTrade International
Kangra Valley, HP, India - 176001
Email: info@axistrade.in
Phone: +91 82-1918-0006